#1 – What Is An Import Agent?
After a bag is made in factories in Italy, France, and other parts of the world, it is either sold by luxury retail or by import agents. Luxury retail multiply their products up to 30 times above the factory costs under the label of “branding”. Import agents import directly from the factory without any “branding” markup. By skipping the CEO salary, celebrity commissions, “branding tax”, and expensive commercial rents, we can pass these savings on to you.
#2 – How Long Does Shipping Take?
Since we import directly from the factory, we can deliver your order in 7-12 days as opposed to luxury retailers who frequently have waiting lists of up to 3 months.
#3 – Is It Made From Real Leather?
Yes, we use real leather made from sheep skin. The leather is then dyed to achieve different colors.
#4 – Is It A One-Time Payment?
With luxury retailers, you must pay monthly and yearly fees like insurance for theft, authentication fees, repairs, maintenance services, etc. However, with import agents like us, it is only a one-time purchase without any monthly or yearly costs. We pay for the shipping, customs, and duties.
#5 – What If I Do Not Like My Bag?
We have a very low return rate as most customers love their bag. However, if you want to return your bag, you have 30 days from the time you receive your order to demand a refund. We will refund you without asking any questions!
#6 – What If My Order Is Lost By The Shipping Company?
We offer free shipping insurance on all orders so if your order is lost by the shipping company, we will replace it free of charge.
#7 – Is There Customer Service To Talk To?
When you buy from smaller companies like import agents, you will get access to a team that is dedicated to your concerns and questions, rather than large companies who have millions of customers. If you have any comments, questions or concerns about your order, reach out to us using our email: support@hexibella.com. We reply to all questions in under 24 hours (including weekends)!
#8 – Is There A Sale Going On Now?
Yes, if you buy 2 bags, you will receive a 15% discount and if you buy 3 bags or more, you will receive a 20% discount.
What To Do Now?
The solution is to work with an import company, like us! We work only with workshops and factories to bring you the same products as luxury brands, but for 1% of the price. We do not have the same costs as large luxury brands, which means we can pass these savings to you! We are so confident that you will love the bag you get that we offer a 30-day return guarantee on all our products, giving you the right to a refund if you do not love your order.
We Give You Our Word
We offer a 30-day no-questions-asked return policy to give you peace of mind regarding your purchase. If you have any questions or concerns, please reach out to customer support at support@hexibella.com.
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