Free Worldwide Shipping
Shipping Policy
Hexibella
United States
support@hexibella.com
Phone Number: +1 (213)-477-3615
Email: support@hexibella.com
Address: 10250 Santa Monica Blvd, Los Angeles, CA 90067, United States
Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
– Countries: We currently offer International Shipping on all orders to all countries.
SHIPPING COSTS
– International Shipping: Free worldwide shipping on all orders.
– No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
– Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
– Order Cut-off Time: 2 pm EST (GMT-5) Eastern Standard Time.
– Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME: 5-7 business days, Monday-Friday.
Total delivery time: All destinations: 6-9 business days.
– Business Days: Shipments occur Monday to Friday.
– Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
– Reliable Courier Services: We ship via DHL, Canada Post, USPS, Fedex.
– Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
– Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
– Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
– Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
– Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
– Reporting Missing Items: Contact our customer service within 7 days of receiving your package via support@hexibella.com.
– Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
– Returns: Returns are accepted within 30 days of receiving your order.
– Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
– Costs: Return shipping costs are covered by Hexibella for all return cases including customer remorse, products damaged by the carrier, and defective products.
– Refund: Refunds are processed within 8 days of receiving the return and are refunded to the original payment method.
RESTOCKING FEE
– No Restocking Fee: Hexibella does not charge a restocking fee for any returns.
CONTACT US
Business Name: Hexibella
Phone Number: +1 (213)-477-3615
Email: support@hexibella.com
Address: 10250 Santa Monica Blvd, Los Angeles, CA 90067, United States
Hours of Operation: 9am EST – 5pm EST (Monday-Friday)